Wooden Chess Sets, Chess Boards and Chess Pieces

Terms and Conditions

Order Processing/Refunds

The goods will be despatched usually within 2 working days (often quicker).
All items featured online are subject to stock availability.
If you order an item that is out of stock we will contact you by e-mail :
You can then decide to: Substitute it with another item, Keep the selected item on back order, Cancel your order completely without charge, Delay the whole order until all items are in stock
Defective goods may be returned to us in their original condition and packaging for a full refund.
Except for the above, refunds will only be given at the discretion of the management, provided goods are returned in good condition, at the purchaser's expense. Refunds are subject to a £2 administration fee if the initial payment was made by Credit/Debit Cards . Postage charges are not eligible for refund. Returns can only be made with our prior agreement.

Delivery and Delivery charges

If you require a delivery on a specific date then please make a note of this in the comments section when you fill in the order form. We will endeavour to comply with your request but it should be noted that unless you choose the 'Next Day' courier service, we do not offer a 'guaranteed day' delivery service.
Postal charges are added at the check out stage.
Guaranteed deliveries on specific days for the UK mainland IOW and parts of N Ireland, (Monday-Friday), can be made by choosing 'Next working Day' Courier when selecting the postage options at the Check Out/Payment stage. There is a standard £6 charge for this service. This service is not available for certain areas such as the Scottish Islands, Highlands and parts of Northern Ireland. Please contact us for further details.
You can always check the cost of an overseas shipment by viewing the shopping cart and then proceeding to the postage page. This will show the cost of the shipment including postage. You can then continue shopping or decide to check out or to remove items from the cart.
When you choose to checkout the postage will be recalculated.
The cut-off point for 'next working day' deliveries is 3pm
Overseas shipments are dependent on the weight.
For shipments outside the UK, we will normally despatch these by Royal Mail on a 'to be signed for' delivery basis. The transit time is normally 5-7 working days depending on the destination.
In the unlikely event that a delivery is declared lost by the carrier, you will be entitled to either a replacement or full refund.
We cannot be held responsible for actions or delays beyond our control.

Payment details

Payment can be made for all products online or offline.
We accept all major credit cards, cheques drawn on a UK bank or Sterling value Postal Orders.
Payment should be made to the Candle & Gift Shop.(the address is given below)
We also accept orders and credit card information by phone, fax, or post.
Orders will be despatched once payment has cleared.

Product Details

Photographs and images of the products may differ from the actual products, as each craftsman that we use will obviously create in his own style.
Due to the hand made nature of several of the products, slight variations in the actual colour and size may also occur.
If requested, we are always happy to let you have digital images of the items in stock so that you can see the various designs currently available .

Duties and Taxes

If any items are sent overseas, then they may be subject to local duties and/or taxes.
Any payment of these duties and taxes has to be made by the person receiving the consignment.

Worldpay Transaction Server and Security

For on-line payments, we are using the services of WORLDPAY , who offer the highest level of security for secure credit card processing, with the transaction being processed over a secure, SSL encrypted Internet connection.
Information transmitted on-line is encrypted using complicated logarithm combinations, unlike other methods that use standard medium coding.
The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.
All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security).
Worldpay's public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Privacy policy

Any personal details entered during the online ordering process are used only for the purpose of processing your order online.

We do not pass your details to any third party.

Company Details

no1chesssets.co.uk, wooden-chesssets.co.uk, saddleworth-gifts.co.uk,

no1balloons.co.uk, sendballoons.co.uk, valentineballoons.co.uk and balloongreetings.co.uk

are internet sites owned by

The Candle & Gift Shop

30 High St

Uppermill

Oldham, OL3 6HR

Tel: 01457 874396

Fax: 08712 438758

e-mail: sales@saddleworth-gifts.co.uk